FAQ

We accept Visa, Mastercard, Maestro, Shop Pay, Apple Pay and Google Pay. All payments are processed securely through Shopify Payments. See our Payment Policy for details.

Orders can be cancelled free of charge as long as they have not entered processing. Spotted a mistake in your shipping address? Let us know within 24 hours of placing your order at info@noraandrosemaine.com.

Yes. You receive an email confirmation right after placing your order, and a second email with your tracking link as soon as your order ships.

Standard shipping with tracking is free on every U.S. order. Optional Insured Shipping is available at checkout for $3.95.

Orders placed before 4:00 PM EST (Monday to Friday) are processed within 1 to 3 business days. After dispatch, delivery takes 7 to 12 business days. Full details are in our Shipping Policy.

We currently ship to addresses in the United States only.

Use the tracking link in your shipping email, or enter your order number and email address on our Track Your Order page.

You can return items within 30 days of delivery, for any reason, including sale items. Items must be unused and in their original condition with tags attached. Read the full Return & Refund Policy.

Email info@noraandrosemaine.com with your order number and the reason for your return. We reply with the return address and instructions. Please do not send returns to our business mailing address.

Refunds are issued to your original payment method within 14 days after we receive and inspect your return.

Contact us within 30 days of delivery at info@noraandrosemaine.com with your order number and a photo. We will send a replacement or a full refund, and you do not pay any return shipping in this case.

Each product page includes a size chart, and our Size Guide explains how to measure yourself. If you are between sizes, email us and we are happy to help.

Always follow the care label on the garment. Our Care Guide has general tips for knitwear, coats, leather and jewelry.

Email info@noraandrosemaine.com, call +1 (786) 887-6058 or use our contact form. We are available Monday to Saturday, 9:00 AM to 8:00 PM EST, and reply within 24 hours on business days.